Privacy Policy
We value your privacy and want you to understand how Fulawala collects, uses, stores and protects your information when you use our website and mobile application.
Overview
This Privacy Policy explains how Fulawala collects, uses, stores, shares and protects personal information when you use our website, mobile application and related services.
Fulawala provides flower delivery, pooja packets, subscriptions, event-related services and other flower-related services. By using our services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
Depending on the features you use, we may collect the following types of information:
- Name and account/profile information.
- Email address and mobile number.
- Delivery addresses and address labels.
- Location information when you choose to use location-based features.
- Profile photo when you choose to upload one.
- Order, subscription and event booking information.
- Payment status, transaction references and billing-related information.
- Device information used for login, security and notifications.
- Push notification token or similar device identifier.
- Customer support messages and other information you submit to us.
Location Information
Fulawala may request permission to access your device location when you use features such as detecting your current delivery location or automatically filling address details.
Location access is used only for relevant app functionality, delivery-address assistance and service improvement. You can control location permission from your device settings.
How We Use Your Information
We may use collected information to:
- Create, authenticate and manage your Fulawala account.
- Process flower and pooja packet orders.
- Manage subscriptions, custom orders and event bookings.
- Deliver products to your selected address.
- Provide customer support and respond to requests.
- Send order, service and account notifications.
- Maintain security and help prevent misuse or fraud.
- Diagnose technical problems and improve our services.
- Comply with applicable legal and regulatory requirements.
Payments
When you make a payment, payment processing may be handled by a third-party payment service provider. Fulawala may receive and store payment status, transaction ID/reference, amount and other information required to manage your order.
Full card numbers, UPI PINs, banking passwords or other sensitive payment credentials should be handled by the relevant payment provider and are not required by Fulawala for normal order processing.
Data Security
We use reasonable administrative, technical and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, disclosure or destruction.
No online service can guarantee absolute security. Users should protect their account credentials and contact us if they believe their account has been accessed without authorization.
Data Retention
We retain personal information only for as long as it is reasonably necessary to provide our services, maintain business and transaction records, resolve disputes, prevent fraud and comply with legal obligations.
Account & Data Deletion
Fulawala users may permanently delete their account and associated personal information through our public account deletion page.
Request Account DeletionWhen you request permanent account deletion, your Fulawala customer account and associated customer data are deleted from our active systems. Certain limited information may be retained only where required by applicable legal, accounting, security, fraud-prevention or dispute-resolution obligations.
Children's Privacy
Fulawala is not intended to knowingly collect personal information from children in a manner prohibited by applicable law. If you believe a child has provided personal information improperly, please contact us.
Third-Party Services
Our website or application may use third-party services for payments, cloud hosting, analytics, notifications, maps, geocoding or other technical functionality. Those providers may process limited information in accordance with their own terms and privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When changes are made, the updated policy will be published on this page with a revised effective or last-updated date.
Contact Us
If you have questions, privacy concerns or a request related to your personal information, contact us using the details below.